About COPE

Frequently Asked Questions

Information

I need help, how do I get counseling?
If you're a COPE member, it would be best to speak with your Clinical Liaison/Recovery Team Associate (CL/RTA) and they can assist you with your needs.

If you're not enrolled with COPE, you can call our intake specialist who can speak with you about becoming a member and the services that are available to you by calling 520-205-4732.

What is AHCCCS?
In Arizona, AHCCCS is the Medicaid program. AHCCCS stands for Arizona Health Care Cost Containment System. Usually those with a lower income level will qualify. AHCCCS allows for individuals to receive both medical and behavioral health services.

I am seeing my own psychiatrist/counselor/therapist. Can I continue seeing that person if I get services with you?
Yes, that is an option; COPE can coordinate with your current provider.

If you are not enrolled, you may speak with an intake specialist who can assist you with additional information by calling 520-205-4732.

Do you provide childcare during visits?
No, we are not able to provide childcare.

Do you have evening hours?
Yes, depending on the services you need. We provide evening hours for services on an as needed basis.

What happens during an intake session?
The intake session is to get to know you and takes about two and a half hours. A clinician will ask you some questions about yourself, what concerns you are having, why you are interested in services, etc. The two of you will work together to develop a plan, usually called a service plan, about how to meet your mental health needs. We will also schedule a meeting with a financial eligibility specialist to see if you qualify for any financial assistance. You may contact an intake specialist at 520-205-4732.

Where can I get my medications filled?
You can get them filled at most Fry's, Walgreen's, or Osco pharmacies in the area.

For your convenience, the Regional Behavioral Health Authority (RBHA) for Pima County, the Community Partnership of Southern Arizona (CPSA), contracts with most major pharmacy chains, such as Fry's, Albertson's, Walgreen's, and Osco. For medications to be covered, the prescription must be written by a COPE psychiatrist or nurse practitioner.

My adult son/daughter is mentally ill and is living with me and I can't take it anymore. I need help.
You can speak to an intake specialist at 520-205-4732.

My adult mentally ill son/daughter stopped taking his/her medication. What do I do?
If they are enrolled with COPE, you can speak with their clinical liaison or recovery team associate if you have a release of information.

If they are not a member, you can speak to an intake specialist to discuss the possibility of your son/daughter becoming a member and the services that are available to them.

How do I file a complaint?
A complaint can be made either orally or in writing. If you are not satisfied with your services or your behavioral healthcare, please try to resolve the problem by speaking directly with your recovery team associate, clinical liaison, or a supervisor, or you can contact our Quality Management Department at 520-792-3293. You can also contact the Community Partnership of Southern Arizona (CPSA) directly. A verbal complaint can be made to CPSA Member Services at 520-318-6946. A written complaint can be mailed to Member Services at 4575 E. Broadway, Tucson, Arizona 85711.

If you choose to resolve your complaint with your recovery team associate or clinical liaison and are not satisfied with the result, we are more than happy to have you come in to discuss the situation with the site coordinator or you can call our Quality Management Department at 520-792-3293. If you do not wish to do that, then please feel free to contact CPSA Member Services at 520-318-6946 or 1800-771-9889, as they have staff that can help you. They can also let you know if there are more formal actions that can be taken in your situation.

How do I court order someone?
You may speak to an intake specialist by calling 520-205-4732.

What are the names of the psychiatrists who work at your agency?
If a member, you may speak with your clinical liaison or recovery team associate. If you're not a member, you may speak to an intake specialist at 520-205-4732.

How do I get information about my relative or friend's care?
You can speak to your relative or friend and have them sign a release of information that would allow us to speak with you about their care.

Where can I get crisis services in Pima County?
Please call SAMHC Behavioral Health Services at 520-622-6000 or 1-800-796-6762.

Where can I get Detox services?
At COPE, when necessary. If enrolled with COPE, you may speak to your clinical liaison or recovery team associate. If you're not enrolled with COPE, you can speak to an intake coordinator about becoming a member and the services that are available to you, or you may call Compass Healthcare at 520-624-5272.

Are there any groups in Arizona that can help mentally ill people with their rights?
There are several advocacy organizations available to assist you: CPSA can be reached at 520-318-6946 or 1-800-771-9889; NAMISA: National Alliance for the Mentally Ill of Southern Arizona at 520-622-5582; NAMISEA: National Alliance for the Mentally Ill of Southeastern Arizona at 520-378-4266 or 1-800-380-2322; ADHS Office of Human Rights at 1-800-865-5808; or The Center for Disability Law at 520-327-9547.

Does CPSA or your agency help with rent, food, and money? Where do I get help?
We want to help. You may speak to your clinical liaison or recovery team associate about the many factors surrounding your particular issue.

Services

What services can I get?
We offer many choices in mental health and substance abuse services to eligible adults. These will be determined by your clinical liaison or recovery team associate.

These services include:
• Counseling/therapy, assessments, screenings
• Rehabilitation services
• Medications
• Support services (case management, transportation, supported housing, peer assistance, respite are)
• Residential services
• Detoxification

How do I get a ride to see my clinical liaison/recovery team associate or to an appointment?
Your clinical liaison or recovery team associate can assist you in coordinating transportation.

How can I get into a substance abuse program?
We offer substance abuse services to those enrolled at COPE. You may speak to your clinical liaison or recovery team associate about these services. If you're not enrolled with COPE, you may speak to an intake specialist at 520-205-4732.

Do you provide couples, marriage, or family counseling?
Yes, we do, when necessary. If you are enrolled with COPE, you will need to come in and discuss what is going on with your clinical liaison or recovery team associate. If you're not enrolled with COPE, you may speak to an intake specialist at 520-205-4732.

I'm not able to enroll my grandson because I'm not his guardian. How do I get services for him?
We do not provide services for children. Please contact CPSA Member Services at 520-318-6946 or 1-800-771-9889.

If I only smoke pot, do I need help?
If you are concerned about your pot use and would like to speak with one of our staff about services, we would be happy to schedule an intake appointment for you. Also, there are several hotlines that you can contact and speak with someone in confidence.

Hotlines:
Alcoholic Anonymous
520-624-4183
Al-Anon (Alcohol)
520-323-2229
Co-Anon (Cocaine)
520-513-5028 or 1-800-898-9985
Co-Dependents Anonymous
520-570-1233
Compass Health Care
520-624-5272
Desert Hope at Cocaine Anonymous
520-326-2211
Narcotics Anonymous
520-881-8381
Nicotine Anonymous
520-889-1271

Assistance

I ran out of medications. How do I get more?
Please contact your clinical liaison or recovery team associate.

I'm new to your agency and my psychiatrist appointment is too far from now. I can't wait that long. How can I get in to see a doctor sooner?
You would need to speak with your clinical liaison or recovery team associate.

I just moved to Phoenix. How do I get my medications refilled?
If you have transferred to Value Options, then you can speak with your Value Options case manager. If not, you can speak with your past clinical liaison or recovery team associate so they can help you with getting your medications and coordinating your transfer to Value Options.

I'm moving out of state. How do I continue my services?
You should make an appointment with your clinical liaison or recovery team associate (CL/RTA) to discuss where you are going, how to get services in your new state, how to transfer your benefits, and to ensure that you will have enough medication until you meet with another psychiatrist. The CL/RTA may also be able to help you locate a provider in your new state and set up an appointment for when you arrive. You may want to speak to your CL/RTA about transfer of your medical and treatment information.

Eligibility

If I am not Title XIX/XXI, can I get services?
You may be eligible for services. Our intake specialists can do a financial screening and assessment and discuss services that would be available to you.

Do you accept United Health (or any other) insurance?
Unfortunately, we do not accept United Health Care.

I have private insurance and AHCCCS. Does AHCCCS pick up whatever my private insurance doesn't pay?
Not necessarily, it would depend on what services you are receiving. Our financial specialist can help identify the benefits that you are eligible for.

What if I am no longer eligible for AHCCCS?
If you are no longer eligible for AHCCCS, we can set up a meeting with one of our financial specialists to determine if you have a co-payment and what services are available to you. If it turns out that you are eligible, we can assist you with re-applying for benefits.

What if I prefer to communicate in a language other than English?
We can provide an interpreter for you in any language you prefer at no charge. If there isn't an interpreter available we can also use an interpreter phone service for your convenience.

How do I know if an agency is Lesbian/Gay/Bisexual/Transgender/Queer/Questioning (LBGTQ) friendly?
We make every effort to incorporate each individual's cultural background and preferences into their services. There are a number of ways in which a member and/or their family can accomplish this. One way is to visit LGBTQ websites and review material. Another way is by calling the agency and asking if they are LGBTQ friendly.

¿Si no hablo ingles que hago?
Busque agencies que conozca y que sepa que hablan español. Si no hay nadie que se pueda comunicar con usted, vea si hay intérpretes o algun servicio de interpretación.

I want to move to another county. What do I do?
We could assist you with transferring your services to the Regional Behavioral Health Authority (RBHA) responsible for that county. For more information about the process, you can contact CPSA Member Services and speak with a Member Service Representative. Their number is 520-318-6946 or 1-800-771-9889.

We have hospitalized an adult (or child) from your area that needs to be enrolled.
Please call CPSA Member Services at 1-800-771-9889.